Refund Policy

No refunds or household account credits will be issued if withdrawal is requested less than 10 business days prior to the program start date. (Excludes All Day and Lifeguard Courses. Please see their page for policy information)
Refunds will only be given via household account credit or check. Any refunds issued by check will be processed within 2 to 4 weeks. Per ordinance by the Treasury Dept. we are no longer able to process refunds by credit card.
A full refund (subject to a $10 administrative fee) will be given for a withdrawal from a program if requested by email to holdenrec@holdenma.gov ten business days prior to the program’s start date.
Some of our Programs such as Before and After School and All Day Summer Programs etc, follow separate refund policies. Please refer to Program Pages for more information.
All Programs (excludes All Day and Lifeguard Courses) may be canceled due to the weather at the discretion of the Recreation Dept. Make-ups will only be offered if more than 2 days have been cancelled within the session (No make-ups will be offered for 1 or 2 canceled days). Director will announce when make-ups are held. Refunds will not be offered due to a participant’s inability to partake in the scheduled make-up.